Found Property Dropbox: an automated lost-and-found kiosk for SPF.
A fully automated dual-door kiosk for found property, designed with ease-of-use in mind, and with cloud virtualisation and custom-engineered packing machinery at its core.
- Tech
- Automated kiosk
- Deploy
- Public-facing 24/7
SPF's Customer Service Counters handle a steady flow of walk-ins: reports, enquiries, property lodgments. Much of that traffic is predictable and could be served without a counter officer, if the physical process could be trusted to be secure and tamper-resistant. Found property is one of the highest-volume workflows, and the one SPF wanted to automate first.
SPF operates numerous Customer Service Counters across Singapore. SPF wanted to modernise selected locations with automated kiosk technology to provide round-the-clock services to the members of the public.
- Custom-engineered dual-door kiosk: the first door opens automatically for item deposit; the second guides items into a dedicated, tamper-resistant storage bag.
- Enterprise-grade zero-client receivers connect via VPN to kiosk backend e-services on AWS and G-Cloud, no data at rest is stored at the kiosk frontend.
- Roller-based bag dispenser for easy consumable replacement, built-in thermal printer for transaction receipts.
- Compartmentalised design with maintenance access via a separate front door; all new hardware QA-tested for a more efficient, robust and service-friendly solution.
The FPD is two systems in one: the physical deposit flow members of the public see, and the data flow that stays hidden behind zero-client hardware and cloud-hosted backends. Nothing persistent lives on the kiosk itself.
- 01Zero-client receiverNo data at rest on device
- 02VPN tunnelEncrypted to backend
- 03AWS · G-CloudKiosk e-services
- Prototype-tested at a single counter with SPF operators and service-desk staff observing the public flow.
- Hardware revisions based on that pilot: roller-bag dispenser swapped for an easier consumable swap, thermal printer relocated for receipt ergonomics.
- Rolled out to selected Customer Service Counters across Singapore, each with maintenance training so on-site teams can service via the front panel without touching the public-facing flow.
- Operated under a managed model, nete2 handles lifecycle, firmware and cloud-side e-service uptime.
The kiosk runs around the clock. Data lives on AWS and G-Cloud rather than on the kiosk itself, and maintenance happens without interrupting the public-facing flow.
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