Self-Help Kiosk: digitalising customer service at SPF counters.
A touch kiosk at SPF counters for electronic reports and video sessions with an officer, available round the clock.
- Tech
- Interactive service kiosk
- Deploy
- Public-facing 24/7
The Found Property Dropbox proved the automated-kiosk model could hold up in a public-facing police environment. The Self-Help Kiosk generalises that model to the broader set of counter services, e-reports, enquiries, officer consults, each of which has historically required a walk-in during business hours.
SPF operates Customer Service Counters across Singapore and wanted to modernise selected locations with automated kiosk technology, round-the-clock self-service for members of the public.
- Touch-enabled kiosk with a user-centred GUI, software buttons, software keyboard, and a built-in hardware keyboard and roller mouse, so visitors can use the input they prefer.
- Advanced communication stack: Virtual Desktop integration via Delivery Controller for instant system retrieval, with e-reporting and realtime Video Conference sessions layered on top.
Four stacked layers, each with a single job. Front-of-house stays light and responsive, and the Virtual Desktop session pulls the heavy services from the backend, so nothing sensitive sits on the kiosk itself.
- 01
Front of houseTouch UI · hardware keyboard · roller mouseUser-centred GUI for members of the public - 02
PresentationDocument scanner · card reader · receipt printerPeripherals for reports, identity checks and printouts - 03
SessionVirtual DesktopDelivered via Delivery Controller, a thin, secure client - 04
BackendE-reporting · Video conference servicesHosted on agency infrastructure
- Layout and flow prototyped with SPF counter staff who handle the services being digitalised.
- Virtual Desktop integration tested against SPF's Delivery Controller environment before any counter installation.
- Deployed at selected Customer Service Counters alongside existing manned lanes, the kiosk takes load off, it doesn't replace the officer.
Members of the public file e-reports and reach an officer via live video any time of day, through an interface designed around the visitor rather than the back-end systems.
Tell us what you're trying to solve.
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